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Shipping and Delivery Policy

e aim to process all orders within 1–3 business days.

Please note that processing times may be extended in cases such as:

  • Incomplete or pending payment

  • Insufficient or incorrect address information

  • High order volume during peak seasons or holidays

If any issue arises that may delay processing, we will contact you via email prior to fulfilling your order to ensure a smooth and successful delivery.

Logistics Method

All orders are shipped using trusted international and local logistics partners. Depending on your location, your order may be delivered through one or more of the following methods:

  • Standard International Shipping – Handled by our global carriers

  • Local Postal Services – Final delivery may be completed by your national postal service

  • Courier Partners – In select regions, packages may be delivered via private courier companies

We typically ship with(DHL Express, FedEx International, UPS, TNT, USPS) the logistics carrier for your order will be automatically selected based on your destination to ensure the safest and most efficient delivery.

Freight Information

Shipping fees (freight charges) are calculated at checkout and may vary depending on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method (if multiple methods are available)

Any applicable shipping fee will be clearly displayed before you complete your purchase.

Estimated Transportation Time

United States

  • Estimated Delivery: 7–10 business days after dispatch

International Countries

  • Estimated Delivery: 10–14 business days after dispatch

Please note that transportation times are estimates and may vary based on external factors beyond our control, including but not limited to:

  • Extreme weather conditions

  • National or international holidays

  • Delays caused by the shipping carrier

  • Customs clearance processing times

We will make every effort to keep you informed using all available tracking and carrier information.

Taxes and Duties

Please be aware that the purchase price does not include customs taxes, import duties, or additional fees that may be imposed by your country.

  • These charges are the responsibility of the customer.

  • For accurate information, please contact your local customs office.

  • Weston Wales is not responsible for customs delays. Release times are determined solely by customs authorities.

European Customers:
If required by your country’s customs, you must contact customs authorities and complete any necessary clearance procedures for your parcel.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request. However:

  • We cannot guarantee cancellation once the order has been processed or sent to the warehouse.

  • If more than 24 hours have passed since placing your order, or if processing/shipping has begun, cancellation may not be possible.

  • In such cases, you may return the product after receiving it in accordance with our return policy.